Last updated October 2026.
30-day returns
You can return most items within 30 days of the delivery date. Items must be unused, in the condition you received them and in their original packaging.
How to start a return
Email contact@empawed.com with your order number and the reason for the return. We will reply with the return address and instructions. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be refunded.
Return shipping
If the item arrived damaged, defective or is not what you ordered, we cover the cost: we will send a replacement or a full refund, and in most cases you will not need to send the item back. Please include a photo so we can sort it out quickly.
If you have changed your mind, you are responsible for the return shipping cost, and the original shipping charge is not refunded. We recommend a tracked service.
Refunds
Once we receive and check your return, we will email you and refund your original payment method within 5 business days. Your bank or card provider may take a few more days to show the refund.
Exchanges
The quickest way to exchange an item, for example for a different size, is to return it for a refund and place a new order.
Items that cannot be returned
For hygiene reasons we cannot accept returns of items that have been used by a pet, unless they are faulty.
Cancellations
You can cancel an order for a full refund any time before it ships. Email us as soon as possible. Once an order has shipped it is handled as a return.
Contact
Empawed, 1067 Bluestem Trl, Perris, CA 92571. Email: contact@empawed.com